Jira Service Management Consulting
Arkron provides advisory and consulting across Jira Service Management for organisations designing, improving or expanding service operations.
The emphasis is on understanding the service model, operational requirements and user experience before translating them into JSM configuration.
Arkron can help define:
- Service Structures
- Request Models
- Portal Design
- Request Types
- Workflow And Fulfilment Models
- SLAs
- Approvals
- Routing
- Escalation
- Automation
- Operational Reporting
- Governance
Once the service model is defined, Arkron can configure the platform across portals, request types, forms, queues, workflows, SLAs, approvals and automation.
Existing service environments often accumulate queues, request types, workflows and automation that no longer reflect how the service operates.
Arkron can assess the current environment and recommend where it should be simplified, redesigned or standardised.
Service management discovery
JSM architecture and design
Portal and request model design
Workflow and SLA design
Service process optimisation
Automation advisory
Platform rationalisation
JSM implementation
Existing environment reviews