Workflow Optimisation
Workflows often become more complex incrementally.
New approvals are added. Exceptions become permanent. Teams introduce variations. Automation is layered on top. Over time, the process can become harder to understand and the platform harder to administer.
Arkron helps organisations review workflows from both an operational and platform perspective.
Before changing the configuration, Arkron examines how the process currently works.
This can include:
- Process Stages
- Statuses And Transitions
- Approvals
- Decision Points
- Responsibilities
- Exceptions
- Automation
- Hand-Offs Between Teams
- Controls And Governance
- Supporting Fields And Data
The Objective Is To Separate What The Process Genuinely Requires From Complexity That Has Accumulated Over Time.
Once The Current State Is Understood, Arkron Can Redesign The Workflow Around The Required Operating Model.
That May Involve:
- Reducing Unnecessary Stages
- Clarifying Ownership
- Simplifying Transitions
- Standardising Common Processes
- Separating Legitimate Variants
- Redesigning Approval Paths
- Improving Exception Handling
- Aligning Automation With The New Process
The redesigned workflow can then be translated into Jira or Jira Service Management configuration.
The goal is to ensure that process design and platform design remain aligned rather than allowing the technology to dictate how the work must happen.
Workflows have become difficult for users to understand.
Different teams perform the same process differently without a clear reason.
Approval chains have grown unnecessarily complex.
Administrators are maintaining too many workflow variations.
Automation is compensating for poor workflow design.
Existing workflows no longer reflect the way the organisation operates.
A process needs to scale across more teams or business units.
Arkron helps distinguish necessary process control from unnecessary complexity.